The next update is due in another hour, and we’ll do our best to keep you posted on the latest. One of the latest indicated that there may be an unexpected drop in network availability, which is contributing to the degraded experience.Īs of 11:00 AM ET, Microsoft says that they’ve identified the availability drops within network telemetry and are analyzing network infrastructure to isolate the source of the issue. Since initial reports, there have been three updates at the time of publishing. ![]() Microsoft tagged the issue in the Microsoft Admin Center with EX401976 and OL401977. ![]() According to Bleeping Computer, users also had issues with signing in and accessing and reviewing emails via and Exchange Online. This problem first started at around 9:34 AM ET this morning on July 18 and as of writing is still ongoing according to the Service health dashboard. We’ll provide more information within the Post-Incident Report. To fix the Outlook bug where emails cannot be viewed or composed, follow these steps: Open Command Prompt with administrator. Preliminary root cause: A network router was performing below acceptable thresholds, resulting in impact. How to fix Microsoft Outlook issues with viewing and creating emails. Scope of impact: This issue could have impacted any user attempting to access Exchange Online and were located in the North-Eastern United States and surrounding geographical regions. Once the Account Settings window is open, go to Data Files -> Settings. Our original article is still below, and here are the company’s findings, as noted on the Microsoft 365 Admin Center.įinal status: After a period of extended monitoring, we’ve confirmed that the issue is resolved. To fix this issue in Outlook 2016 and above, go to File -> Account Settings -> Account Settings. Outlook does not render images and tables according to TEXT alignment, which displays correctly in our Rich Text Editor and web email clients. Officially, Microsoft says that users in the North-Eastern United States may have been unable to access Exchange Online. Update: Microsoft has declared this issue as fixed. Cause This problem occurs for one or more of the following reasons: You have not installed the latest updates. ![]() Microsoft is aware of this problem and is looking into the reason for users being unable to access and services. If you’re having issues with today, then you’re not alone.
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